insurance-investigationsISS provides investigative excellence to insurance carriers. Our investigative services, which include casualty surveillance, background checks and activities checks, have helped thousands of adjusters and defense attorneys from coast to coast to gather the information they need to make educated, responsible claims decisions.

We realize that too many insurance investigative agencies make far too many irresponsible promises about they can do which almost always leave you looking bad to your supervisors, claims team and the claimant. We understand that you have many choices when selecting an investigator and that most insurance investigators sound the same when pitching their services to you.
What we will promise you, which the giant national P.I. agencies cannot, is that we will not embarrass you or your company.

insurance-surveillance-servicesWe do not accept assignments that we cannot actually do and do well. We do not use investigators who are untrained, inexperienced and make for poor witnesses on the stand. In short, everything we do, we do with your best interests in mind. We follow an ethics policy and treat the subject of the investigation like a real person and respect their rights and dignity.

Many insurance investigative agencies can’t deliver the same level of service or product that we can because they try and be everything to everyone and everywhere, at the lowest price possible.

In our business, labor costs are the main expense that a P.I. will incur. By keeping that cost as low as possible, they try and maximize their profit. (For those of you who may doubt that these national agencies pay only slightly better than the minimum wage, call and ask to apply for a job at one and ask the starting salary) Keeping labor cost low sounds like a sound business decision particularly when they rationalize this by relying on case management software, an initial training class and even some experienced supervisors to try and make up for a lack of experience or skill in the field. Oh, don’t forget, they claim to be able to do everything anywhere in the country.

The problems arise when you realize that their investigators are not professionals, they are kids with little or no real world experience, supervision by telephone only and a true lack of concern for their low paying dead end jobs. No agency can provide you with true investigative excellence when the work is actually being conducted by inexperienced investigators who make ten dollars an hour, and that’s what they do.

Even more insulting than providing these people as their field investigators, these same firms send out sales people to convince your manager that they should be hired to manage your claims files and special investigative unit. You need investigative expertise, not fairytale stories from someone who sees your case and number ten thousand.

Why would any carrier want to work these giant agencies? Because they sell the idea of “cost savings” to executives very high up in the company who get wined-and-dined by sales professionals with graphs and slick promises. In some cases, these investigative agencies also give their clients “refunds” or “rebates” a.k.a. kickbacks.

We have a different approach. We only take cases in areas we cover regularly and reliably, we have a strict code of ethics we follow, all of our investigators are experienced and make for strong credible witnesses in court and all of our investigators are well paid professionals.

About our Insurance Claims Investigation Services

Surveillance

Our casualty surveillance services are available for the following types of claims:

  • Bodily Injury Claims
  • Workers’ Compensation Claims
  • Disability Claims
  • Public Liability
  • Litigation Support
  • Subrogation

Claims Investigations

Our Claims Investigations include:

  • Written/Recorded Statements
  • Accident/Loss Scene Investigation
  • Auto Liability & Bodily Injury Claims
  • Workers’ Compensation Investigations
  • Alive & Well Checks
  • AOE-COE
  • Property Claims
  • Life & Health Claims
  • Contestable Death Claims
  • Disability Investigations
  • Alive & Well Interviews
  • Slip & Fall Investigations
  • Subrogation

All of our work is documented and supported. We do not speculate or embellish. We know what you need to succeed in the insurance industry and that is what we deliver.

Activity Checks

When you need more information about a person, but you do not want to spend the time or resources doing a full-fledged investigation, activity checks are the perfect solution to track a person’s daily routines.

The average person only has access to a small portion of the personal information that is publicly available. Activity Checks are a less substantial method of Surveillance, but they can uncover very important facts, such as a person’s address, employment status, vehicles owned, physical health, and daily activities. This can be useful in painting a picture of the subject’s lifestyle if you need to follow up on the result of our investigation or help you to determine if you need a more detailed investigation. If you need a little more information about a person, call ICS today and let us conduct an activity check and report on their daily activities.
ISS has experts trained in all of the most sophisticated surveillance techniques. You will receive real-time reports detailing the subject’s activities, including where he goes, how he travels, with whom he meets and interacts, what he does, etc.